Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns only qualify for store credit and not refunds.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
If your order doesn't arrive in its original condition, is damaged or missing parts for reasons not due to our error, please contact us with photographs for insurance purposes. We will send you your order again free of charge.
Please note that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Please note any purchases made through a third-party retailer are exempt from our Return Policy and would be subject to the specific retailer’s policies over which we have no control.
Refunds (if applicable)
You may request and will qualify for a full refund in the amount paid for the item(s) so long as no more than one third (1/3) of the product has been used and:
- You're unsatisfied with product performance (feedback kindly requested)
- You developed a skin reaction from use of product (photographic evidence required)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Free/reward/prize items (if applicable):
Only items that were paid for may be refunded. Unfortunately, items given or included for free as a promotional item, a contest prize, or received as part of a rewards program cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we'll be happy to work with you on arranging your exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, reach out to us using the Contact Form and we will work with you on arranging your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.